The PSA built for modern MSPs
TechsysPSA unifies service desk, billing, dispatch, procurement, and AI automation in one fast, intuitive platform. Stop wrestling with tools and start delivering for your clients.
Everything your MSP needs, nothing it doesn't
11 fully integrated modules. One platform. Zero duct tape.
Service Desk
AI-assisted ticketing with SLA engine, smart routing, escalations, and real-time collaboration. Boards, statuses, and priority queues built the way techs actually work.
Time & Expense
Global start/stop timer, manual entry, weekly timesheets, and tiered approval. Expenses with receipt capture and mileage. Billable hours auto-flow to invoices.
Agreements & Billing
Managed services, block-time, T&M, and third-party resale agreements. Effective-dated quantities, automated true-up, and QuickBooks two-way sync.
Dispatch & Scheduling
Drag-and-drop dispatch board with technician lanes, route optimization, skill-based assignment, and real-time M365 calendar sync. SMS updates via Telnyx.
Procurement & Inventory
Full PO lifecycle, serialized inventory, multi-warehouse support, three-way matching, and vendor catalog management. Hardware tracked from PO to client site.
Sales / CRM & Quotes
Lead management, opportunity pipeline, quote builder with Good/Better/Best tiers, and native e-signature. Accepted quotes auto-generate agreements and projects.
Asset Management
Configuration tracking with warranty alerting, relationship mapping, and two-way NinjaOne sync. RMM is authoritative for hardware — PSA layers the business context.
Licensing & Subscriptions
Track vendor subscriptions, license counts, and costs across NinjaOne, Sophos, TD Synnex, and more. Auto-sync device and seat counts against billed quantities.
Marketing & Campaigns
Campaign management, lead tracking, audience segmentation, and email/SMS delivery. Full activity timeline and conversion tracking from first touch to closed deal.
Workflow Automation
Visual drag-and-drop workflow canvas with triggers, conditions, and actions. Automate ticket routing, escalations, notifications, and recurring tasks. No code required.
AI-Powered
Auto-classify and prioritize tickets, suggest resolutions, draft replies, and predict SLA breaches. AI handles the routine — your team handles what matters.
Built on a foundation that scales
Multi-tenant PostgreSQL with row-level security from day one. From a single MSP to enterprise — TechsysPSA handles the load without breaking a sweat.
Works with your stack
14 native integrations with the tools your team already relies on every day.
Built by MSPs, for MSPs
We spent years running an MSP and fighting tools that slowed us down. Clunky interfaces, rigid workflows, and billing that took more time than the work itself. So we built something better.
- Keyboard-first UI — sub-200ms response times across every screen
- AI triage from day one — classify, prioritize, and suggest resolutions automatically
- Workflows that adapt to your process, not the other way around
- Real-time collaboration with WebSocket live updates and presence indicators
Ready to run a tighter MSP?
One platform. Every tool your team needs. Get started today.